About

The MCP Story

Mackay City Property – Bold. Proven. Committed to Mackay

After fifteen years with Australia’s most distinguished real estate brand, where our team earned the Team Excellence Award and were named No.1 Sales Team of the Year, Mackay City Property brings that same elite-level expertise to our clients — now as a boutique agency.

Our achievements were far from typical. Competing in a national network of over 1,000 offices across Australia, we dominated at the national level — the only Mackay office ever to do so. No other local agency has achieved this scale of recognition, which means our team has been tested and proven against the very best, ensuring our vendors consistently receive outcomes beyond what others in the region have achieved.

In 2022, we became a boutique agency to put our clients and our region first. This allowed us to set our own standards, uphold our commitment to honest advice, expert guidance, and results-driven service, and continue delivering the exceptional outcomes our clients expect.

As of 2026, Mackay City Property has been operating in the region for 19 years, on the verge of celebrating 20 years of service, a testament to our long-term commitment and stability in Mackay’s real estate market.

Our Property Management team reflects this same commitment to excellence. Since entering the awards as an independent agency, we have been named Mackay’s #1 Rental Team in the 2024, 2025, and 2026 RateMyAgent Awards — an achievement no other local agency has matched. These awards recognize our dominance in the Mackay region, and our placement in the top 100 nationally (#82 in 2026) demonstrates the consistency and professionalism of our service at the highest level.

This success is managed and overseen by Sandra Macklin, whose expert legislative knowledge, refined systems, and proactive management skills are second to none in the region. Despite having the smallest team-to-property ratio, our team delivers highly consistent and reliable service, something larger offices with more staff cannot match — as reflected in our consecutive awards.

We don’t chase quick sales or easy wins. Every decision is about securing the best possible outcome for our clients, grounded in experience, local knowledge, and integrity. We place the odds on your side through our refined, high-level negotiation skills — taught and applied under the guidance of our director, the respected Chris Laval — skills that others in the region have not necessarily refined or learnt to apply in the same way. Our team is reliable, approachable, and motivated, combining generations of real estate expertise across the business, including Sandra Macklin, whose leadership continues to define our property management success.

We continue to invest in Mackay, from purchasing our own building — a long-term commitment to the region — to renovating and modernizing our office, and supporting community groups through sponsorships, donations, and staff volunteering. Mackay City Property is more than a real estate agency — we are a part of the community, committed to its growth and wellbeing.

Bold. Proven. Committed to Mackay. This is who we are, and this is what our clients can expect every time they work with us.

In summary:

Heritage & Expertise

15+ years with Australia’s most distinguished real estate brand
Team Excellence Award winners & No.1 Sales Team of the Year
Only Mackay office to dominate at a national level among 1,000+ offices
19 years in operation (2026), approaching 20 years of service in the region

Boutique Agency, Local Focus

Became a boutique agency in 2022 to put clients and the region first
Set our own standards for honest advice, expert guidance, and results-driven service

Property Management Excellence

Mackay’s #1 Rental Team in 2024, 2025 & 2026 RateMyAgent Awards
Ranked #82 nationally (2026)
Only local agency to achieve three consecutive Mackay region awards
Managed and overseen by Sandra Macklin, whose expert legislative knowledge, refined systems, and proactive management skills are second to none
Despite having the smallest team-to-property ratio, delivers consistent, high-level service that larger offices cannot match

Negotiation & Results

We place the odds on your side through refined, high-level negotiation skills
Taught and applied under the guidance of Chris Laval, ensuring outcomes others haven’t necessarily refined or applied

Community & Commitment

Purchased our own building — long-term commitment to Mackay
Renovated and modernized our office
Support the community through sponsorships, donations, and volunteering

Why Choose Us

We don’t chase quick sales or easy wins
Every decision is about securing the best outcome for our clients
Experience, integrity, and local knowledge combine to deliver results beyond the norm

Bold. Proven. Committed to Mackay.

MCP Standard of Service

Built on the foundations of our team’s distinct and unique skill set developed over more than a century of combined Real Estate experience, the MCP Standard of Service is unmatched in Mackay. We operate with quiet confidence and conviction, providing the certainty you need during what can be a really uncertain time.

Meet our team

Just Tap here

What our clients say.

These guys exceeded my expectations last year when they sold our acreage property in record time. Then put our rental property with them and have been really happy. Service. Great communication. Professional. Fast. Unbeatable. Never had such a positive residential rental experience before. Don't go anywhere else.

S SOUVLIS

Always helpful and truthful with good advice and a deep knowledge of the local real estate Mackay market.

M SANDS

I would highly recommend Chris Laval if you are buying or selling. Professional and responsive, Chris keeps you informed and up to date with information regarding your real estate property in Mackay. If you are thinking of buying or selling contact Chris, you can be sure you will receive the best real estate service in Mackay.

P BAYLY

We decided to list our rental property with Mackay City Property as we wanted a professional, reliable agent. We have had nothing but an excellent experience and any matters related to tenant or landlord are dealt with professionally and without delay.

C MANSFIELD

Always professional and polite. Really care about the clients and tenants of properties and have the best interest of both parties involved. Thank you!

T ROBERTSON

Sandra and her team helped us out when our previous property manager let us down. I have nothing but praise for their professionalism and customer service.

J KEYES

This office has been so good at managing my property. Kept me informed. Guided me wisely when deciding on tenants. Found good repairers at good cost. I feel very well cared for by this office.

L CLARK

Very considerate of the tenants. Bridget lamb has been one of the best real estate agent person we talked to. My boyfriend is very fussy with who he likes to talk to yet he talks to her whenever he has concerns and it always get quickly resolved. Thank you. I am grateful we have a rental house with the real estate Mackay.

So Jung Hwang

The team at Mackay City Property were very helpful in finding a suitable rental. They were prompts with responses and answered any queries we had. Their office was beautifully presented and staff welcoming

Jacinta Bonnett

Moved from NSW to Mackay . Landed a rental with Mackay City Property, absolutely amazing service from the beginning. Due to some issues with the home owners they had to sell the rental. From the word we were told MCP gave us nothing but hope and confidence that they’d do everything to help us into another rental and that’s exactly what they did, Vanessa went above and beyond for us and we can’t thank her enough for her services throughout the whole thing. Highly recommend Vanessa and the team at MCP for all rentals and buying / selling.

Abbey Hill

Mackay City Property are very professional and have help support myself and my partner with finding a real estate property in Mackay. They have been great at communicating and always respond to our questions in a timely matter. I look forward to continuing our relationship with this company.

Stacey Mclachlan

Nothing was too much for Ethan. His calm & welcoming behaviours settled the most anxious moments. Ethan was able to answer our concerns & questions in a timely manner. He maintained composure & was super polite. Thanks Ethan.

Cecilia Dunne

Chris and his team at Mackay City Property were amazing in providing me and my client the required info on an investment property purchase. They helped us with video walkthroughs and worked closely throughout the process right from negotiating all the way through to settlement. Hence I recommended them to Property Manage my client's property, highly recommend Chris & Team

Nish Kunta

Bridget and the team have been very thorough and responsive in getting our investment property leased, finding a good tenant and providing good terms.We have no problem recommending Mackay City Property for looking after your assets and keeping you well informed of changing market conditions 👌Thanks guys, great job!

DL Marsh Industries (Pty) Ltd

Sandra and her team have been looking after my investment property for years. When we decided to sell, Sandra gave us honest and accurate market information. With buyers already on the books, we were able to sell the property off market inside of a week at a price we were happy with.I highly recommend Sandra and her team at Mackay City Property.

Scott Ballinger

I found your services quite professional with high level of business ethics. Your response for every single query posted was timely and descriptive which resulted in solving the issues. I strongly recommend your service to all of my acquaintances without hesitation and I will definitely seek your service for my future property purchase ventures. I wish you all the best in your property marketing career which I trust, you will succeed in a big way!!

Anuj Mehra

We relocated to Mackay 6 months ago & rented our first property here with MCP, our property manager Bridget Lamb was amazing, friendly, professional & very responsive. Good property managers are hard to come by, after 14 years in the business myself I know only to well. I highly recommend MCP & Bridget to anyone looking for a property manager.

Terri Rooney

Awesome customer service! We've been looking for a rental from overseas. Mackay City Property has been so helpful with every step of the process. Very thankful for the help we have received.

Susan Page